Reporting & Review Monitoring
TrustBuilder provides feedback notifications, performance reports, and online review monitoring.
These reports help you to monitor and analyze your customer feedback and online reputation.
We benchmark your Net Promoter Score so you can monitor your reputation improvement and customer service.
We monitor and alert you to new reviews on reviews sites like Google, Facebook and Yelp so you can respond.
Your detailed performance reports can be set for weekly or monthly automatic email delivery.
You are immediately emailed an alert every time a customer provides feedback. Notices include the customer name, their NPS score, and feedback message.
Receive email alerts when customers rate you low. This allows you to follow-up as soon as possible and prevent negative online reviews.