Reporting & Review Monitoring

TrustBuilder provides feedback notifications, performance reports, and online review monitoring.

These reports help you to monitor and analyze your customer feedback and online reputation.

NPS Reporting

We benchmark your Net Promoter Score so you can monitor your reputation improvement and customer service.

Review Monitoring

We monitor and alert you to new reviews on reviews sites like Google, Facebook and Yelp so you can respond.

Reporting

Your detailed performance reports can be set for weekly or monthly automatic email delivery.

Feedback Notices

You are immediately emailed an alert every time a customer provides feedback. Notices include the customer name, their NPS score, and feedback message.

Negative Alerts

Receive email alerts when customers rate you low. This allows you to follow-up as soon as possible and prevent negative online reviews.