How To Grow Health Spa With Customer Feedback & Reviews
Spas provide a very personal service. And business success depends on frequent, repeat customer visits. Service quality is vital and heavily depends on employee behavior. Constantly monitoring client satisfaction is very important.
This is the perfect business model for TrustBuilder service.
TrustBuilder is great for measuring customer satisfaction and catching any unhappy clients. Then use that satisfaction to keep customers coming back.
TrustBuilder can help establish a solid online reputation that attracts people when they go looking for a new spa.
More New Customers
And the positive feedback from happy clients can be used to further promote your great reputation when advertising for new customers.
How It Works
- Let TrustBuilder develop a lasting, loyal relationship with your clients.
- Catch unhappy clients BEFORE they go online and damage your reputation.
- Use positive client feedback to publicize and promote your great reputation.
- Get better advertising results with a great reputation.
- Use client testimonials as fresh website content to improve SEO.
Developing and managing the reputation of your business allows you to control and protect your business reputation.
Even if your employees are private contractors you should manage how they interact with and treat your customers. Staff behavior has a large impact on your business reputation.
Also, helping your staff develop their reputation can be a great way to retain them at your business. Having a separate profile page for each care specialist, with their own individual TrustBuilder account, helps them build a client relationship that you control. This prevents contract employees from leaving and taking customers to a competing business. See How to use Trust Builder with Single Location and Multiple Practitioners for more information.
Focus On Running Your Business
Once TrustBuilder is setup, you can focus on running your business. You can promote your page URL by word-of-mouth, posting it in your showroom, adding it to your stationery, putting it on your website, marketing emails, or social media pages.
Let Us Help
When you're ready to seriously build a solid relationship with your customers let the many features of TrustBuilder help you prevent bad reviews, encourage better reviews, and grow your business.
Learn more about how it works.