How To Grow Motorcycle Repair Shop with Feedback & Reviews
Finding new motorcycle repair customers is a big challenge. And costly! Marketing and advertising don't work like they once did. People simply don't trust advertising. But they do trust your online reviews!
Keeping customers is a struggle. Loyalty is rare. Your customers will jump to your competitor for a $5 discount. If you don't have a solid, trusting relationship with your customers they will drift away.
New motorcycles are very complex. They're difficult to diagnose, repair, and service. Customers want everything done ASAP. The risk of service failure is extremely high. Every customer interaction places your reputation at high risk for bad reviews. You need to avoid unhappy customers at all cost.
What Can You Do?
You can't remove bad motorcycle shop reviews once they are on the web.So you have 2 options:
- Prevent bad reviews;
- Get more good reviews (to bury your bad reviews).
TrustBuilder can help with both.
1 - Preventing Bad Reviews
The best way to avoid negative reviews is to open communications and keep your customers happy. Make sure they trust your guarantee and know you WANT to help them if they have a service problem.
Give your customers an easy, non-public way to ask for help or complain. That way they won't be tempted to go online, bad mouth you, and damage your reputation.
Actively asking customers for feedback is the best way to find out how your customers feel about you.
To do that, without a lot of work, you need an automated feedback system. One that doesn't require you, or your customers, to do a lot of work.
TrustBuilder for motorcycle repair shops does that.
2 - Get More Positive Reviews
72% of consumers trust online reviews as much as personal recommendations from real people (Search Engine Land, 2012).
Customer reviews matter now more than ever.
TrustBuilder displays positive customer feedback on your website as testimonials.
Motorcycle shop owners get your real customers to spread the good word about your business.
How It Works
- Let TrustBuilder develop a lasting, loyal relationship with your customers.
- Catch unhappy customers BEFORE they go online and damage your reputation.
- Use positive customer feedback to publicize and promote your great reputation.
- Get better advertising results with a great reputation.
- Use customer testimonials as fresh website content to improve SEO.
Focus On Running Your Business
Once TrustBuilder is setup, you can focus on running your business. You can promote your page URL by word-of-mouth, posting it in your showroom, adding it to your stationery, putting it on your website, marketing emails, or social media pages.
Let Us Help
When you're ready to seriously build a solid relationship with your customers let the many features of TrustBuilder help you prevent bad reviews, encourage better reviews, and grow your business.
Learn more about how it works.